Do you have an outgoing and memorable personality, strong networking skills, and a desire to work for a quickly growing company in the tabletop gaming industry? Good news: Greater Than Games is hiring a Customer Success Manager!
Job Summary: We are seeking a Customer Success Manager to increase sustainable, proven value for both our wholesales customers and Greater Than Games. An ideal candidate will have strong networking and organizational skills, a passion for tabletop gaming, and the ability to quickly empathize with and respond to our customers’ business needs. This job involves moderate travel.
You’ll be responsible for:
- Establishing and maintaining relationships with key wholesale customers and strategic partners
- Generating and sharing educational resources, trainings, and best practices
- Synthesizing customer feedback and working with internal teams to respond to customer needs
- Monitoring customer stock levels and sell-through rates
- Helping to create evangelists and advocates among our customer base
- Working with management to develop a well-informed set of goals that can be used to optimize organizational performance
The basic skills and attributes we’re looking for include:
- Excellent organizational skills and detail-oriented work habits
- Strong, independent drive and motivation to overcome issues and solve problems
- Flexibility to serenely deal with rapidly changing schedules, deadlines, and priorities
- Willingness to ask for assistance early and often in a project when necessary
- Extremely well-developed communication skills
- Must welcome responsibility, challenge, and decision-making
Mandatory technical requirements; if you don’t have these, it isn’t worth your time to apply:
- A willingness to relocate to the St. Louis, MO area
- Expert level command of office software, including Google Docs
- A love of tabletop gaming
Compensation and Benefits:
- Starting Salary: $3000-4000/month
- Medical, Dental, and Vision insurance
- Retirement savings
- Generous and flexible PTO policy (sick, vacation, and holiday)
- Periodic bonuses
- Relocation help (if necessary)
To apply, send resume and cover letter on or before 22 February 2020 to: paul@greaterthangames.com
CEO, he/him
As the CEO of a game publisher, I am often asked to name my favorite games. While there are many that I play and enjoy, nothing compares to managing the complex operations and logistics necessary for a successful business. From human resources challenges to supply chain optimization, no game can compare to overseeing a growing and evolving business.