Wanted: Customer Service Manager

Christopher's picture

Greater Than Games is seeking a full time Customer Service Manager. As we have continued to grow as a company, it has become more and more apparent that we need a charismatic person dedicated to assisting our customers full-time through e-mail. This position is Monday-Friday and 40 hours a week. We're looking to fill this role by the end of January 2019.  

Mandatory technical requirements; if you don’t have these, it isn’t worth your time to apply:

  • One year of experience in a customer service role
  • A willingness to relocate to the St. Louis, MO area
  • Expert level command of office software, including Google Docs

Responsibilities:

  • Assist customers with inquiries via emails
  • Respond to customers’ problems promptly
  • Communicating internally to find solutions and resolve matters
  • Responsibilities may shift depending on applicants skill set

Qualifications:

  • Knowledge of customer service ethics, principles, and procedures
  • Proficiency in administrative and documentation procedures
  • Computer proficient
  • Effectively communicate issues, needs, and opportunities with other team members
  • Patience when communicating with the customer and ability to maintain composure at all times
  • Good listening skills
  • Attention to detail
  • High school diploma

Compensation and Benefits:

  • Starting Salary: $3500/month
  • Medical, Dental, and Vision insurance
  • Retirement savings
  • Generous and flexible PTO policy (sick, vacation, and holiday)
  • Relocation help (if necessary)

Any interested and qualified applicants should e-mail their résumé and any other reference information to contact@greaterthangames.com

Comments

Maggie's picture

Hi everyone!

We are excited to say that this position has been filled! An official press release about the new manager will come out at the beginning of 2019.

Thank you to all of the wonderful humans that applied!
Maggie