Job Opening: Customer Success Manager

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Customer Success Manager

Do you have an outgoing and memorable personality, strong networking skills, and a desire to work for a quickly growing company in the tabletop gaming industry? Good news: Greater Than Games is hiring a Customer Success Manager!

Job Summary: We are seeking a Customer Success Manager to increase sustainable, proven value for both our wholesales customers and Greater Than Games. An ideal candidate will have strong networking and organizational skills, a passion for tabletop gaming, and the ability to quickly empathize with and respond to our customers’ business needs. This job involves moderate travel.

You’ll be responsible for:

  • Establishing and maintaining relationships with key wholesale customers and strategic partners
  • Generating and sharing educational resources, trainings, and best practices
  • Synthesizing customer feedback and working with internal teams to respond to customer needs
  • Monitoring customer stock levels and sell-through rates
  • Helping to create evangelists and advocates among our customer base
  • Working with management to develop a well-informed set of goals that can be used to optimize organizational performance

The basic skills and attributes we’re looking for include:

  • Excellent organizational skills and detail-oriented work habits
  • Strong, independent drive and motivation to overcome issues and solve problems
  • Flexibility to serenely deal with rapidly changing schedules, deadlines, and priorities
  • Willingness to ask for assistance early and often in a project when necessary
  • Extremely well-developed communication skills
  • Must welcome responsibility, challenge, and decision-making

Mandatory technical requirements; if you don’t have these, it isn’t worth your time to apply:

  • A willingness to relocate to the St. Louis, MO area
  • Expert level command of office software, including Google Docs
  • A love of tabletop gaming

Compensation and Benefits:

  • Starting Salary: $3000-4000/month
  • Medical, Dental, and Vision insurance
  • Retirement savings
  • Generous and flexible PTO policy (sick, vacation, and holiday)
  • Periodic bonuses
  • Relocation help (if necessary)

To apply, send resume and cover letter on or before 22 February 2019 to: paul@greaterthangames.com